CWF lights are hand-finished tools built in small batches. Start here if you need help with a return request, order cancellation, warranty concern, or service question.
Returns and order cancellations must be requested within 30 days of purchase.
Approved returns and cancellations are subject to a 30% restocking fee because each light requires shop time and materials.
For warranty concerns, contact CWF first. Many issues can be diagnosed before anything is sent in.
Warranty service works best when the shop has the right information up front. Do not ship a light back until return instructions have been provided.
Use the contact page and describe what is happening with the light or order.
Send your shipping information, model, order context, and a detailed description of the issue.
If a return is needed, CWF will provide return instructions before you ship.
Eligible warranty issues may be handled through repair or replacement at CWF's discretion.
Returns and order cancellations must be requested within 30 days of purchase. Approved returns and cancellations are subject to a 30% restocking fee to offset the labor, time, and materials already committed to the build.
Electronic components are non-returnable due to their sensitive nature. Replacement or repair may be offered at CWF's discretion when components have not been damaged through installation, modification, or misuse.
For warranty-related concerns, customers must contact CWF before returning any product. Many issues can be resolved without requiring the light to be sent in. If a return is deemed necessary, return instructions will be provided.
By purchasing and using CWF products, customers acknowledge that high-performance flashlights generate significant heat and light output. Users are responsible for operating products safely, responsibly, and in compliance with all applicable laws and regulations.
Include your order information, model, shipping address, and a clear description of the issue so the shop can point you in the right direction.
Start a support request